How to freeze your commercial waste

You can freeze your commercial waste collections if you have closed due to coronavirus. Find out how here.

The Council continues to provide a full commercial waste collection service to all customers. However, as many businesses have been forced to close or are no longer operating as a result of coronavirus Lambeth have agreed that businesses can request a suspension of their commercial waste agreements until they are able to operate again.

If you wish to suspend your current agreement, please do not cancel your direct debit as your account will still be charged. Please email to tell us that you are no longer operating and to provide the following information:

  • Name of business
  • Contact name
  • Contact details (telephone/ email address)
  • Site Address
  • Agreement number/ Account number *A signed letter on business letterhead to evidence that you have suspended trading due to coronavirus. Please include the date you stopped trading in this letter (this should be no earlier than 23 March 2020)

If your business is still trading you will not be able to freeze your commercial waste collections, otherwise you would be failing your Duty of Care.

For any query regarding the balance on your account please email the Accounts Receivable Team

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